Returns Information

Product Returns Policy

We are dedicated to providing the finest service to our customers, of a sort traditionally only associated with the finest high street stores. We at FeverDiva.com take pride in everything we do and will strive to ensure you are happy with your shopping experience.

If you need to return your purchase please read the following information to ensure your return is processed as efficiently as possible.

Faulty Items
If you receive a product which needs to be returned due to a manufacturing fault it will be replaced or refunded as per your instructions. Please return it to us within 30 days using the returns procedure below.

Non Faulty Items

Lingerie - If you would like to return or exchange your lingerie product  for an alternative size or colour then, as long as it is within 30 days of purchase, we will accept the return using the returns procedure below, even if the garment has been opened and tried on, but still retaining the original labels or tags.

Hosiery - If you would like to return or exchange your hosiery product for an alternative size or colour then, as long as the package has not been opened, or had the seal broken, and is within 30 days of purchase, we will accept the return using the returns procedure below.

We cannot accept non-faulty hosiery items for return if the package has been opened. Due to the intimate nature of these products they cannot be re-sold and would have to be discarded.

We cannot accept non-faulty knickers for return. Due to the intimate nature of these products they cannot be re-sold and would have to be discarded.

If a returned item, upon inspection, is deemed to have been worn we reserve the right to refuse a refund or exchange.

Posting Your Return

You will need to pay the postage on the returned goods. If your return is due to a manufacturing fault, then, as long as you request an exchange, we will refund your return postage costs once the return has been processed.  Please note that refund amounts can never exceed the initial transaction value.

Returns Procedure

1. Please package up the products to be returned carefully and place in a suitable container. If you still have the original packaging that would be ideal.

2. Please include your despatch note and write on there the details relating to your return and any exchange info if relevant.

If you haven't got your original despatch note please enclose your returns details on a separate sheet of paper quoting your original order number (this helps us to track your return quickly) and your name and address.

3. Send the returned goods to:-

RETURNS
FeverDiva.com
1-3 Ticehurst Yard
Tostock
Bury St Edmunds
IP30 9PH

4. Once we receive your returned goods in an acceptable condition a refund or replacement will be processed.